Instagram is no longer only a tool for sharing photos and videos, but it is also used to communicate with friends. For personal use, if the person’s page is public, you can send messages and communicate with him without the need to follow the account. However, if the account is private, it is necessary to send a request to communicate with the person, and this achieves complete privacy for the account holders. If the purpose of using Instagram is for marketing presentation, the customer can communicate with local and international brand owners easily and inquire about what he wants. In addition, it also allows the marketer to communicate with his customers and know their opinions about the product after receiving it, for example.
How to send a message to someone on Instagram
To communicate through Instagram, you can take advantage of Direct Messages to send messages, photos, and videos to the people you follow through some steps:
- We log in to Instagram through smartphones.
- Click on the messages icon located on the right in the upper corner or by swiping to the right.
- Click on Create a New Message located at the top right of the page.
- Select the people you want to communicate with and then click on the person's name to open the chat page.
- Write the message you want to send in addition to many of the available additions, such as sending stickers, recording an audio clip, or sending photos and videos. These options are located at the bottom of the chat at the writing bar, in addition to the possibility of making a video call at the top right of the conversation at the addressee’s photo.
- When you finish sending, click Send Message.
If you want to have a conversation with one of the brands after browsing the brand’s page and want to get many inquiries, you can click on the message icon located at the top of the page next to the follow icon, then start the conversation after that, click on the send icon.
When you are browsing for something and you find a special post on a public page and you want to share it with your friends, under the video or photo there are icons for liking and commenting. There is an icon in the shape of an arrow. When you click on it, you can send this post to many people and add a comment. No one will be able to see this. The message is other than you and the addressee.
When you want to send the page's personal profile to friends, you go to the personal page you want to send, then click on the three dots located in the upper right part of the page, then choose to share the profile, then choose the person to whom it is sent, which could be a large group of people.
How to benefit from direct messages
Instagram has now become one of the most important platforms used in advertising and marketing. Therefore, direct messages can be used to communicate with customers and obtain their opinions on the product. Some suggestions can also be presented to them. This allows the creation of a good marketing plan based on customer opinions and enhances the good relationship between customers. The customer and the product owner, and therefore the opinions of this customer will be trustworthy.
You can visit customers' pages and find out their interests and the brands they follow. Through this, you can identify influential people who can be contacted and collaborate to showcase the product.
After purchasing any product, customers add some comments, whether negative or positive. Through these comments, you can improve the service provided and communicate with the customer through direct messages, which are much better than the company’s e-mail and are characterized by being a quick and direct way to reach quick solutions.
Direct messages can be used to deal with regular customers and provide them with periodic offers offered by the company, in addition to purchase vouchers and congratulations on public occasions. This strengthens the relationship between the customer and the company and works to spread positive comments about the company and the products it offers.
Increase the number of direct messages
Some people resort to increasing the number of direct messages through websites, so the site provides you with adding direct messages by doing some steps: First, putting the link to the account. Second, writing the names of the accounts whose followers you want to send messages to. Third, the message you want to send to them. You must read the instructions on the site carefully. To avoid errors during sending.